Magic Box Fancy Dress

Returns Policy

Internet Purchases

All products will be inspected by our staff before the goods are shipped, all accessories are in sealed bags and we ask you to try your costume on and confirm you are happy before opening the accessories.

All items will be inspected upon their return.

Product Guarantee

All of our products come with our 30 day guarantee, where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.

Unwanted Products

Unwanted products will be fully refunded up to 7 calendar days after the purchase date however it is your responsibility to pay for the parcel to be returned to Magic Box. Please note: No refund will be given for original shipping.

If you require a replacement / alternative item quickly, we suggest that you place a second order and return the unwanted item at a later date.

Goods you wish to send back must be returned in an unused condition along with their original packaging.

Please do not bend or fold header cards. All packets, inserts and hangers must be returned.

Any item removed from sealed packaging cannot be refunded.

The item(s) must be without use and in suitable condition for resale.

We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odour, cigarette smoke, makeup, fake tan and/or perfume.

Outbound postage costs are non-refundable.

The customer will have to bear the cost of returning the goods to us.

We recommend using a recorded delivery and a postal service which includes insurance to the value of goods being returned.

Returns

Before sending the parcel back to us, please contact us  for a Magic Box Returns Authorization Number.

Please have the following available if you are to telephone or email us.

  1. You will be asked for the reason for the return.
  2. Would you prefer a refund or exchange?
  3. Has the item has been used.
  4. You will need to confirm your name.
  5. Order number.
  6. Address and postcode.

You will need to include the Returns Number with your parcel when sending it back to us, as failure to do so will result in delay of any refund.

Exceptions: Magic Box reserve the right for hygiene purposes to remove the following items from our returns policy; wigs, underwear, stockings, tights, contact lenses, cosmetics and eyelashes.

   In all instances where the packaging has been damaged, or goods have not been returned to us in a re-saleable condition, it will be at the sole discretion of Magic Box whether we issue a full or partial refund. Disputed Items will be retained by Magic Box until any dispute has been resolved.

Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'.

Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided.

We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 3 calendar months from their receipt back to us.

We aim to process your refund within 7 days. Please note if you paid via card your refunded may not show on your bank statement straight away.

Refunds will be made to the card / pay pal account that was used for the original purchase..

Shop Purchases

 If you have bought something in one of our stores and then just change your mind about it, you do not have any legal right to return the goods. Magic Box however operates a Goodwill Policy that entitles you, our customers to return the goods to the store it was purchased from. The item can then be exchange for alternative goods or for an in-store credit note.

To operate the Goodwill Policy we will require proof of purchase and that the goods are returned within 7 days.

Goods you wish to return must be returned in an unused condition along with their original packaging.

Please do not bend or fold header cards. All packets, inserts and hangers must be returned.

Any item removed from sealed packaging cannot be refunded.

The item(s) must be without use and in suitable condition for resale.

We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odor, cigarette smoke, makeup, fake tan and/or perfume.

Exceptions: Magic Box reserve the right for hygiene purposes to remove the following items from our returns policy; wigs, masks, underwear, stockings, tights, contact lenses, cosmetics and eyelashes.

In all instances where the packaging has been damaged, or goods have not been returned to us in a suitable condition, it will be at the sole discretion of Magic Box whether we issue a full or partial refund.

Broken and Faulty Goods.      

Magic Box offers a Full Refund Policy on any broken or faulty products; a full purchase price refund will be given on the return of any such goods. If you have purchased by Card, you will need the card you made your original purchase payment on.

If a products fault is not apparent at initial inspection you have 14 calendar days from the date of purchase to return the item to us along with the original receipt.

A full inspection of the goods will take place upon their return.

It will be at the sole discretion of Magic Box whether we issue a full or partial refund if the goods do not appear to be a manufacturing fault.